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Testimonials

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From Google (see more here):

I've owned a Sun Leisure instant shelter for about 10 years now and have had really good use from it on a regular basis. Unfortunately it sustained some damage when I carelessly left it out during a storm. Sun Leisure customer services were so helpful in identifying the spare parts I needed and sent them out quickly. It's now ready for use when I want again. It's a pleasure to recommend their aftersales service.

Richard Dilley

Words are simply not enough to describe how happy I was with the service I received from Jennifer at Sun Leisure. When I called, they were having issues with their computers, however, Jennifer took my details and said once all was live she would call back. This she did in no time at all, and managed to get my 6x3 pop up shelter delivered to me the next day. 100% recommend, and will be using them again in the very near future. Thank you Sun Leisure!

Laurence Sait

I have nothing but praise for this company. Customer service is second to none with all enquiries being dealt with promptly and efficiently. Anyone looking to do business with this company will have no problem, judging by my experience.

James Knight

I needed some repair items which I found, and ordered, from the website.Then needed some minor items - brackets, nuts, bolts etc. Emailed Sun Leisure, and these were identified with their assistance, and provided promptly.

Nothing was too much trouble - excellent service, I cam only praise and recommend the customer service from this company.

David Evans

From Facebook (see more here):

I have purchased a lot of gazebos from sun leisure I found the quality excellent and the professional advise a great asset.

I wouldn't buy off any other company as sun leisure also have a great back up service for additional extras x spare parts

Tom Leonard

Excellent customer service, would recommend you to people. Thank you for sending the replacement items so fast. Thank you for replacing them too.

Carolyn Cartwright

Purchased a shelter from Sun Leisure 5 years ago - great quality, but due to my own carelessness it was damaged last week. Outstanding customer service delivered me a replacement leg for the canopy and we are back to looking like new.. Product and after-sales rarely seen in today's market.. Thank you Faye!

Stephen Pass

Great product and fantastic customer service. What more can I say, buy with confidence.

Trucky Jim Knight

Other Reviews:

"Dear Russ & Rob,
I just wanted to email both to thank you SO SO SO much for the artwork & the shelter, I have attached a photo of it as I put it up today! (Or rather attempted to put it up! - I apologise Rob, I think I have forgotten how to do it correctly!). It had arrived on Monday like you said, but a family member of mine didn't let me know and didn't think it was the canopy as it came in such a small box!! It was packed SO well, and folded so small - I don't think I could ever re-pack it like that! I am so delighted with it I just cannot express myself in words! 

All I can say is please visit my facebook page (and 'like' it you enjoy it!) so that you can see some of the animals that you have indirectly helped, because with the help of you both, I can raise more funds for their care & rehabilitation!!! Thank you both so much! “
Emilie, Amate Animalia, www.amate-animalie.co.uk, 24/07/2013

“Good morning,
I am just dropping you a brief line to say that your young representative (Hans) at the Southport Flower Show this weekend was a credit to your Company. He was not "pushy" at all, but was very knowledgable and informative and creative in his ideas in helping guide me to the shelter likely to be most suitable for my needs. He was also most helpful, in terms of cost and comparisons of the other Companies products (without being critical) from whom I had already obtained information. I am considering a fold away shelter for myself and possibly for our Club, as an alternative (in certain circumstances, smaller venues) to the large and heavy marquis that we currently use. We have a busy time ahead of us just now, clearing up after the show before we travel to the Isle of Man for the Classic TT and then traveling down to the Laverda international the following weekend after our return.
I am sure that there will be several question that I may need to ask in the near future, but I just thought that it would be nice for your Company to receive some positive feedback from the show. 
We are all aware of the cost of attending such events, but meeting your staff face to face and seeing the products first hand is so very much different than trolling the Internet.”
Michael , WMCC North West, 19/08/2013

“I just wanted to say what a great experience we had dealing with the lovely people at Sun Leisure. We're quick to complain so I thought it only right to send good comments! At Xmas I bought their very useful trolley, I lost one of the black plastic sticks that holds it together and they immediately sent me a replacement FREE OF CHARGE + then bizarrely the next day the bottom of the trolley split
making it pretty useless. I phoned up, spoke to Nika and I just had to send a photo to show what was wrong and now she is sending me a new trolley FREE OF CHARGE! I am so impressed with this fab service.”
Catrina, 05/02/2013

“Hi Nika, 
Thank you for your email.  I was pleased to receive the replacement pins on Saturday. Thank you very much for your excellent customer service, you are an asset to your company. I wish all companies gave such a good experience.”
Julie, 09/09/2013

“Dear Sara, 
Just a note to let you know how pleased we were at the way you handled our return of a shelter that we purchased from you (The lime green large shelter). You were not only very professional, you were also very considerate and gave no hint that as this was a return not a purchase you were not particularly interested. You could not have been more helpful.
There were some problems with the collection, that were not your fault, but you went out of your way to rectify the situation. If we ever purchase another shelter, it will be with yourselves and we will also be recommending your company to others. Many thanks for your wonderful service.”
Di, 06/08/2013

“Hi Russ,
Many thanks for your prompt actions. What a pleasure to deal with a company with such good service! I look forward to future business with you and have no hesitation in recommending you to other parties.”
Steve, 25/07/2013

“Dear Russ and Bev,
Many thanks for the replacement curtains - these arrived yesterday and fit. I'm relieved! Your service in sorting out these teething problems has been excellent and I hope the original set got back to you ok via City Link. I'm afraid it never occurred to me that you'd put another set of pegs in with the new curtains, so I didn't pack the original set to send back.”
Geraint, Arthur Ransome Trust, www.arthur-ransome-trust.org.uk, 21/05/2013

“Hello,
Just to let you know they were delivered just after I received your email and they are fantastic thank you again and I would just like to say the gentleman I met at the Royal Highland Show was very helpful this year when I saw him and also last year as this is the only reason I found your shelters.”
Sarah, 11/07/2013

“Hi Everyone,
I would like to thank you for the service we received from Sun-Leisure and the excellent product customised and delivered in short time. We bought the Pro-Tex 4.5m x 3m which enabled us to erect it in minutes, it was a very wind swept venue which was a major advantage, with the added advantage of giving us a very professional look to our business in front of a large number of VIP’s from over 23 countries.”
Mike, 16/10/2012

“Testimonial as promised.
The service I have received from Sun Leisure has been fantastic.  I received my 3m gazebo within 2 days of ordering and the after sales service after I had a minor problem corrected my issue in an extremely polite and courteous manner with an immediate resolution.  Thanks for your professionalism and customer focused approach.”
Andy, 02/08/2012

“Hi Linda,
Y-Piece received and fitted - perfect. Arrived within 24hrs, fitted easily. Fantastic service, thank you very much. Very reasonably priced. Great service - please feel free to use this as a testimonial from a very happy customer.”
Steve, 12/07/2012

“Hi,
We purchased a gazebo from you at the recent Hampton Court Flower show. I just wanted to say how delighted we are with it and your service. The quality is excellent and it arrived by courier within a couple of days.”
William, 12/07/2012

“Thank you very much for the prompt delivery of the two 3m x 6m heavy duty shelters. Your services and helpfulness was great and we look forward to delivery of the navy blue sides in due course.”
Sarah, 09/06/2012

“Dear Sirs 
I am writing to say thank you for such prompt service. I purchased a Gazebo at the RHS Spring Show in Cardiff on Sunday, and the young man that sold it to me carried it to my car for me and promised that the sides and door would be with me by Wednesday at the latest...... and they arrived an hour ago! We have yet to erect our new Gazebo due to the continuing wet weather but as soon as there is a break we hope to get it up and now with the sides it will make it complete. 
Thank you so very much for your prompt service & I look forward to doing business with you in the future.”
Sarah, 05/04/2012

“In June I bought a 3mx3m heavy duty swift shade when I visited you in Frodsham. I was concerned that it should withstand the very strong winds of a Mistral.
I am writing to tell you that I am absolutely delighted with the gazebo. This year we have experienced some exceptionally strong winds, albeit of short duration. The gazebo, with its strong straps, withstood everything. Everybody on our camp site was amazed as all other gazebo type structures had to be dismantled or were destroyed. Thank you for an excellent product.”
Brian, 04/09/2012



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