DELIVERY OF GOODS

Non bespoke goods supplied within the UK and ordered before 12pm will usually be delivered the next working day following acceptance of order, but in any event, within 14 days after the contract is entered into. Standard delivery is an all-day lead time, but if you wish to request a time specific delivery or Saturday delivery please contact our Customer Service team for advise.

If goods are not delivered within the stated delivery period, please contact our Customer Services team as soon as possible and we will deal with our couriers on your behalf. Alternatively we can supply you with a tracking number and you can contact the courier company direct.

We won’t be liable for any loss caused to you by late delivery.

Upon delivery, the customer is responsible for checking that they have received the correct number of parcels and also the condition of the parcels, before signing for them. If goods appear damaged, please state this on the delivery documentation, i.e. “Goods arrived damaged” and contact our Customer Service team as soon as possible. If you sign for a “Clean Bill of Delivery” or “unchecked”, any insurance claim you may make against the courier for damage in transit will be void. If the goods are damaged in transit please contact our Customer Services team within 24 hours after receiving the delivery of goods. Any claims after this time cannot be considered.

If for any reason there will be no-one available to accept the delivery, you can leave a signed note, which the couriers need to take as proof of delivery, instructing them to leave your goods in a “safe” place. By doing so you are accepting a “Clean Bill of Delivery” and Sun Leisure will be unable to make a claim on your behalf if the parcels are stolen or have been damaged in transit.
If the first delivery attempt is unsuccessful due to customers not being at the delivery address or not leaving a signed note for the courier company, Sun Leisure Ltd reserves the right to charge £10.00 for any further delivery attempts.

Most of our goods are delivered as individual parcels. In case of a large order or if you purchase an 8m X 4m PROTEX®50 shelter, products will be delivered on a pallet. If you require a tail lift, please specify this in the comment section or contact our Customer Service team. There will be no extra charge for requesting a tail lift.

PRICE AND PAYMENT

All prices are quoted in sterling and include VAT (unless otherwise stated). The price excludes delivery charges.

UK Delivery charges are divided into 2 categories: a) Instant Shelters, and b) any other items. These two charges might be combined in the case of purchasing goods from both categories.

a) Delivery charge of any Instant Shelters (either complete or without sidewalls) purchased through www.sun-leisure.com is from £29.95 per shelter.

b) Delivery charges of any items (except for Instant Shelters) purchased throught www.sun-leisure.com are based on the value of your order:

Delivery charges to the UK (Except Orkney Islands, Shetland Islands and Northern Ireland) are:

Order value £0.01 – £11.95   delivery charge £11.95+
Order value £11.96 – £44.94   delivery charge £14.95+
Order value of £44.95 or more      delivery charge £29.95+

Delivery charges to the UK (Orkney Islands, Shetland Islands only) are:

Order value £0.01 – £11.95   delivery charge £13.95+
Order value £11.96 – £45.00   delivery charge £21.95+
Order value £45.01 – £149.00     delivery charge £29.95+
Order value £149.01 and over     delivery charge £38.95+

Delivery charges to Northern Ireland are:

Order value £0.01 – £11.95   delivery charge £13.95+
Order value £11.96 – £45.00   delivery charge £21.95+
Order value £45.01 – £149.00     delivery charge £29.95+
Order value £149.01 and over     delivery charge £38.95

Delivery charges to the Isle of Man are:

Order value £0.01 – £11.95   delivery charge £13.95+
Order value £11.96 – £45.00   delivery charge £21.95+
Order value £45.01 – £149.00     delivery charge £29.95+
Order value £149.01 and over     delivery charge £38.95+

We can ship to most countries worldwide, please contact our Customer Service team for a quote on shipping for any area worldwide not stated above. Although our web-shop system will allow placing an order with delivery outside the UK, additional shipping cost will be charged based on individual outside UK delivery quote.

The total purchase price including VAT and delivery charges will be displayed in the shopping cart prior to confirming the order.

All orders are payable in full before delivery and full Title to the goods remains with Sun Leisure Ltd until paid for in full.

Accepted payment methods: Visa, Maestro, MasterCard, JCB, PayPal, BACS and Cheques.

Customers confirm that the credit or debit card that is being used is theirs. All credit/debit cards are subject to validation checks and authorisation by the card issuer. BACS payments require 3 working days to clear and cheques require 5 working days to clear.

RETURNS AND REFUNDS POLICY

We believe that you will be satisfied with the ordered product, but if for any reason you are not satisfied with your purchase you can exchange it for another product, or receive a refund. This excludes bespoke items.
Customers have 14 days to cancel the contract and return the goods to Sun Leisure Ltd. Sun Leisure Ltd will arrange a collection of the goods if they have already been dispatched. The customer is responsible for ensuring that all goods are returned in their original condition and packaging, and goods must be unused. Sun Leisure Ltd must be advised in writing via e-mail, letter or fax within the stated time period if for any reason the customer wishes to cancel the contract, otherwise we reserve the right to refuse the return. No requests for refunds will be considered after this period.

Once the goods are received, Sun Leisure Ltd will process the quality control checks. Sun Leisure Ltd has 30 days to process the quality control checks. If the products satisfy our quality control we will process a refund for the price which was paid for the goods excluding any delivery costs incurred by the company and a 10% handling charge within 30 days of the goods arriving back to Sun Leisure Ltd.

Goods which were used cannot be returned to Sun Leisure Ltd without a valid reason (for example a manufacturing fault). Sun Leisure Ltd reserves the right to refuse any refund if the terms & conditions were not met.
If at any point the customer decides to cancel a bespoke order (i.e. branded products, individual amendments, and inflatable structures) any payments made are non-refundable. We reserve the right to refuse a request for any refunds when manufacturing bespoke work, which have been approved and “signed-off” on the Customers instructions.

FAULTY OR DEFECTIVE ITEM

In case the goods are faulty or defective, Sun Leisure Ltd must be notified within 48 hours of receiving the goods. We might ask you to provide photographic evidence of the fault or to have the item returned to us for inspection. This will enable us to make a decision to either replace or repair the item. Sun Leisure Ltd has 30 days to make a decision whether the item is to be replaced or repaired.

WARRANTY

We offer a 12 months warranty on our complete product range. We also offer extended warranties on our PROTEX® range of instant shelter frames: 24 months on the PROTEX®40 frames and 36 months on the PROTEX®50 frames.
On top of this we also offer our unique Lifetime Bracket Warranty, meaning that any instant shelters purchased from us are covered for accidental damage & breakage of any joints or brackets and these brackets will be supplied free of charge. (Proof of purchase required and we reserve the right to charge delivery on these spare parts).

Sun Leisure Ltd  warranty does not cover damage caused to its products by adverse weather, wind, rain or other forces of nature, and including accidents, improper assembly or disassembly or adjustment during set-up or take down, or any abuse, misuse or neglect by the user.

Our structures are not permanent structures and should not be left unattended for prolonged periods of time. We do not advise you assemble or disassemble the structure during adverse weather conditions. Damage caused by incorrect use or incorrect anchoring of structures in adverse weather or through improper use will not be covered by our warranty.

WARRANTY CLAIMS

Any damage claims made under warranty must follow this procedure:

The Customer must notify Sun Leisure Ltd immediately and not later than 48 hours after taking delivery of the goods, by email with a full description of the damage, supported by digital photographs. Sun Leisure Ltd has 7 days to respond to this e-mail and might request the customer to repack the defective part(s) and notify Sun Leisure Ltd when the goods are ready to collect. Once the defective part(s) are examined, Sun Leisure Ltd will arrange for redelivery of a replacement part subject to stock availability, provided that goods have not been used or mistreated in any way by the customer. If, in Sun Leisure Ltd.’s opinion there is evidence that the goods have been used and that the damage has been incurred as a result of misuse or any other situation which is not covered by warranty, we reserve the right to either accept the goods for full replacement, offer a replacement part on payment of a 50% repair charge or decline the acceptance of the goods and return them to the customer in their damaged state. Under these circumstances the customer will be liable for the carriage cost of collection and return.