TERMS AND CONDITIONS

RETURNS AND REFUNDS POLICY

We believe that you will be satisfied with the ordered product, but if for any reason you are not satisfied with your purchase you can exchange it for another product, or receive a refund. This excludes bespoke items.
Customers have 14 days to cancel the contract and return the goods to Sun Leisure Ltd. Sun Leisure Ltd will arrange a collection of the goods if they have already been dispatched. The customer is responsible for ensuring that all goods are returned in their original condition and packaging, and goods must be unused. Sun Leisure Ltd must be advised in writing via e-mail, letter or fax within the stated time period if for any reason the customer wishes to cancel the contract, otherwise we reserve the right to refuse the return. No requests for refunds will be considered after this period.

Once the goods are received, Sun Leisure Ltd will process the quality control checks. Sun Leisure Ltd has 30 days to process the quality control checks. If the products satisfy our quality control we will process a refund for the price which was paid for the goods excluding any delivery costs incurred by the company and a 10% handling charge within 30 days of the goods arriving back to Sun Leisure Ltd.

Goods which were used cannot be returned to Sun Leisure Ltd without a valid reason (for example a manufacturing fault). Sun Leisure Ltd reserves the right to refuse any refund if the terms & conditions were not met.
If at any point the customer decides to cancel a bespoke order (i.e. branded products, individual amendments, and inflatable structures) any payments made are non-refundable. We reserve the right to refuse a request for any refunds when manufacturing bespoke work, which have been approved and “signed-off” on the Customers instructions.

FAULTY OR DEFECTIVE ITEM

In case the goods are faulty or defective, Sun Leisure Ltd must be notified within 48 hours of receiving the goods. We might ask you to provide photographic evidence of the fault or to have the item returned to us for inspection. This will enable us to make a decision to either replace or repair the item. Sun Leisure Ltd has 30 days to make a decision whether the item is to be replaced or repaired.

WARRANTY

We offer a 12 months warranty on our complete product range. We also offer extended warranties on our PROTEX® range of instant shelter frames: 24 months on the PROTEX®40 frames and 36 months on the PROTEX®50 frames.
On top of this we also offer our unique Lifetime Bracket Warranty, meaning that any instant shelters purchased from us are covered for accidental damage & breakage of any joints or brackets and these brackets will be supplied free of charge. (Proof of purchase required and we reserve the right to charge delivery on these spare parts).

Sun Leisure Ltd  warranty does not cover damage caused to its products by adverse weather, wind, rain or other forces of nature, and including accidents, improper assembly or disassembly or adjustment during set-up or take down, or any abuse, misuse or neglect by the user.

Our structures are not permanent structures and should not be left unattended for prolonged periods of time. We do not advise you assemble or disassemble the structure during adverse weather conditions. Damage caused by incorrect use or incorrect anchoring of structures in adverse weather or through improper use will not be covered by our warranty.

WARRANTY CLAIMS

Any damage claims made under warranty must follow this procedure:

The Customer must notify Sun Leisure Ltd immediately and not later than 48 hours after taking delivery of the goods, by email with a full description of the damage, supported by digital photographs. Sun Leisure Ltd has 7 days to respond to this e-mail and might request the customer to repack the defective part(s) and notify Sun Leisure Ltd when the goods are ready to collect. Once the defective part(s) are examined, Sun Leisure Ltd will arrange for redelivery of a replacement part subject to stock availability, provided that goods have not been used or mistreated in any way by the customer. If, in Sun Leisure Ltd.’s opinion there is evidence that the goods have been used and that the damage has been incurred as a result of misuse or any other situation which is not covered by warranty, we reserve the right to either accept the goods for full replacement, offer a replacement part on payment of a 50% repair charge or decline the acceptance of the goods and return them to the customer in their damaged state. Under these circumstances the customer will be liable for the carriage cost of collection and return.